Frequently Asked Questions - IT Support (UK) Ltd
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Frequently Asked Questions2020-11-29T17:02:24+00:00
Why is data backup or file backup so important?2020-11-29T18:19:21+00:00

Files can disappear in seconds with no warning and no possibility of getting them back.

  • Ransomware is where the bad guys encrypt your files and demand thousands if you want them back.
  • Hard drive failure suddenly crashes your computer and your files are gone.
  • A fire in your office building can kill the computers and server and hard drives containing the files

Proper backups won’t stop the above from happening, but you will be able to breathe a sigh of relief knowing your files are safe!

Regular backup to the cloud keeps your working files safe. This can be run daily or even every few minutes if you create a lot of files.

An image backup allows you to have a server restored in a short time. We recommend having an on-site and off-site version scheduled regularly.

ALL backups should be tested as working and restored on schedule to make sure they will be usable should the worst happen.

What is an IT Support Contract?2020-11-29T18:06:31+00:00

An IT Support contract is a documented understanding of what you can expect your IT Support provider to take care of.

Without a contract, we don’t know who is responsible for what.

An IT Support Contract also specifies what is included in your monthly fee.

If you get replacement computers, is the installation included?

If your computer gets a virus, is the removal included and if files get deleted or corrupted is a data restore included?

Who pays to get you back up and running in the event of a disaster?

Always make sure you have a contract in place.

We offer monthly rolling contracts if you don’t want to be tied in.

Or you can have up to a three year contract which ensures there will be no price increase within that time.

What does a server do?2020-11-29T17:56:49+00:00

Servers are mainly thought of as a file store, to share files to staff.

Servers can also manage security, such as who is allowed to see what and when.

Users and passwords, policies and databases are all stored on servers.

Servers can be in your own building or in a data centre (the cloud)

Depending on how your business runs you may need your server in-house or even in the cloud.

Please don’t hesitate if you need any advice or further understanding about servers.

What is a Firewall?2020-11-29T17:50:25+00:00

A firewall is one layer of defence, protecting your network from the outside World.

There are 65535 data ports for traffic in and out of your business network.

Ideally they will all be blocked unless specific data is needed to pass through.

A firewall within a business should be monitored, managed and maintained to maintain security.

There’s no point having a front door if you leave it open or unlocked.

Is your firewall up to the job or is it letting the hackers in?

What version of Microsoft 365 do I need?2020-11-29T18:07:05+00:00

Microsoft 365 (used to be Office 365) comes with a few options

365 Business Standard is the norm for many businesses

If you don’t want 365 hosted email then “Apps for business” will be the one for you

Just need email then 365 Business Basic will do the trick but it doesn’t come with Office software

If that’s left you totally confused, give us a call and let us know what you need to do, we’ll let you know what you need within minutes.

What is a strong password?2020-11-29T17:37:19+00:00

A strong password doesn’t have to be difficult to remember.

  • You could have: rnx)*65#78f if you can remember it without leaving it on a sticky note!
  • Maybe: Roland7Green@car4Birthday77
  • Or: 3LambChops4Dinner@6:30

Please, please, please don’t use one word with 1! at the end: Password1!

Keep it secure.

What is a business continuity plan?2020-11-29T16:46:54+00:00

A business continuity plan is knowing what to do when things go wrong.

  • How does work continue if you have a power cut for 4 hours
  • What to do if your business is flooded
  • How about if there was a fire and your computers and server were destroyed
  • What would happen if you lost all your files

With a business continuity plan in place you have all the answers ready to go so you’re prepared should the worst happen.

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